When will my order ship?

We fulfill orders Monday-Friday from 8:00AM to 7:00PM EST. Items ordered after 7PM Friday afternoon, Saturday or Sunday will be fulfilled and made ready for shipment early the following week.

We do our best to process your order as fast as possible. However, peak periods, holidays, and extraordinary events can result in additional processing time. We strive to process and make ready items within 3 business days. However, some items may take 5 - 10 business days to process and make ready for shipment. You will receive email notifications every step of the way. 

Please note that once an order has been processed we are unable to make changes to the order.

What if my order contains items from different warehouse locations?

If your order contains a combination of products where one (or more) is ready and available for shipment, we will process and ship that item as soon as possible, followed by your other items in a separate shipment as soon as we finish processing them. 

You will not be charged any additional amount for shipping, and you will receive unique tracking numbers for each shipment. 

Do you ship internationally?

At this time, we only ship within the United States with limited international shipping to Canada. Please note international shipping will incur shipping costs

What is your refund/exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@skullrobot.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@skullrobot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Any items marked “final sale - non-returnable” will not be accepted for returns or exchanges.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.